Terms and Conditions
- Please read it before purchasing any product or service.
- By proceeding with a purchase or registration, you are recognising and accepting the terms and conditions described and agreeing to be bound by them.
- There are no guarantees or 'quick results', Dog Factor offers scientifically proven tools that will be demonstrated in sessions, limitations may arise due to individual circumstances, unexpected events or present conditions, Dog Factor is not responsible for accidents or unforeseen circumstances.
- Any future progress will depend essentially on the work and dedication of the guardians.
- Health or pathological problems will be referred and monitored by the Assistant Veterinarian.
- Dog Factor reserves the right to refuse or redirect any case to another professional.
- All content provided in the sessions is protected by copyright laws. Sharing any content without the written consent of the author is prohibited.
- Online and face-to-face sessions can be recorded in images, video, audio or other formats for future public presentations or for social networks. If you do not consent, you should send an email before the session to firstname.lastname@example.org
- To schedule the package of behavioural sessions or initial and basic education, the form with the information of the guardian and the dog must be filled out.
- I will contact you within 48 hours (except Saturdays, Sundays and holidays) to schedule the assessment session and send all the necessary details.
- Payment for packages, individual sessions and packs must be made up to 48 hours before the scheduled session, by MBWay or bank transfer.
Cancellation & Refund
- Follow-up sessions should be scheduled up to 2 months after the assessment session.
- The packages of behaviour sessions and initial and basic education expire after three months. Any unused sessions within this period will not be refunded.
- No refund will be issued under any circumstances.
- Rescheduling of sessions at no additional cost with 48-hour notice. Cancellations less than 24 hours in advance of the session will mean the loss of the session (except for reasons of illness or unforeseen events).
- Dog Factor reserves the right to change and cancel sessions if necessary.
- For safety reasons, due to high temperatures or heavy rain, Dog Factor reserves the right to reschedule sessions.
- The guardian is responsible for their dog's behaviour during the session if you do not follow the instructions given by Dog Factor. Including any losses, liability, judgements and costs (including legal fees and expenses) arising from, or related to, any claim for damage to persons or property of any kind, whether before, during or after sessions and when implementing suggested techniques with your dog.
- Depending on the behaviour in question, you may be asked to take additional measures to ensure safety (and controlled observation of your dog's behaviour) during a session.
- If the guardian have concerns about their dog's behaviour regarding interactions with strangers, with their own or other animals that are present (including other pets), it's the sole responsibility of the guardian to take all necessary measures (for example, use a muzzle or keepi the dog in another room) for the safety of all involved.
- In behavioural modification and in cases of aggression, the guardian must ensure that the necessary measures are always taken to prevent injuries, including avoiding situations that may trigger an aggressive response on the part of the dog.
Commitment and Responsibility of the Guardian
When working with Dog Factor, the guardian is agreeing to:
- Full involvement in the process of education and behavioural modification of their dog, understanding that any changes will involve commitment and consistency.
- Understand that there is no "quick solution" when working with behavioural problems.
- Avoid the introduction of alternative methods of training and behavioural modification (such as - seen on television, books, suggestions from friends and other trainers) to avoid confusion and conflicts for the dog.
- Honesty in sharing information.
- Ask for clarification if something that is explained is not clear.
- Have an open mind about potential resolutions, changes and strategies.